Refund policy


RETURNS & EXCHANGES

We want you to love your Duet. If something’s not right, we’ll do our best to make it right. 

Change of mind:

If you ordered the wrong colour or changed your mind, you can return unused items in their original packaging within 14 days of delivery for a full refund (excluding shipping costs).

To qualify for a refund, items must be: 

  • Unused and in a resaleable condition
  • Returned in the original packaging with all parts included
  • Accompanied by proof of purchase or your order number

Faulty or damaged items:

If your Duet arrives damaged or develops a fault, we’ll replace it free of charge or offer a full refund. Please contact us within 14 days of receiving your order and include photos of the issue so we can resolve it quickly. We may request that faulty items be returned for inspection or safe disposal. 

How to return:

  1. Email info@nudgeco.com with your order number and reason for return.
  2. We’ll guide you through the process and provide the correct return address.
  3. Once we’ve received and inspected the returned item, your refund or replacement will be processed. 

Please note: 

  • Customers are responsible for return shipping unless the item is faulty or damaged.
  • Refunds are issued to the original payment method within 5–10 business days after we receive the returned item.
  • We cannot accept returns on used or personalised items unless they are faulty.
  • This policy does not affect your statutory rights under UK consumer law.

If you have any questions, our team is here to help: info@nudgeco.com 

Thank you for supporting reuse and helping us end throwaway culture, one Duet at a time.